Last updated: June 3, 2025
Thank you for shopping with us. We strive to ensure customer satisfaction, but if you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund
To be eligible for a refund:
- The request must be made within 7 days of your purchase or booking date.
- The item or service must not have been fully used, consumed, or accessed (for digital goods).
- For physical products, the item must be unused, in its original packaging, and in the same condition that you received it.
2. Non-Refundable Items and Services
The following are not eligible for refunds:
- Digital products that have been downloaded or accessed
- Services that have already been provided or partially completed
- Personalized or customized items
- Sale or discounted items
- Booking cancellations made less than 24 hours before the scheduled service
3. How to Request a Refund
To request a refund, please contact us at [your email or use the website contact form] with the following details:
- Full name
- Order or booking ID
- Reason for the refund request
Our team will review your request and respond within 3–5 business days.
4. Refund Process
If your request is approved:
- For credit/debit card payments, the refund will be issued to the original payment method within 5–10 business days.
- For bank transfers, you will be asked to provide your account details for manual processing.
- We will notify you by email once your refund has been processed.
5. Late or Missing Refunds
If you haven’t received your refund after the stated time:
- Check your bank or payment service again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing delay.
If you’ve done all of this and still have not received your refund, please contact us.
6. Contact Us
If you have any questions about our refund policy, please contact us through the contact form on our website.
